> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seize.lat/llms.txt
> Use this file to discover all available pages before exploring further.

# Run Support Tickets and Giveaways in Your Discord Server

> Set up seize's ticket panels for member support and run giveaways with role requirements, bonus entries, custom pings, and rerolls in your Discord server.

seize includes a full ticket system with panels, topics, and tags for handling member support, plus a giveaway system with role requirements and custom configuration. Both features are managed with the `,ticket` and `,giveaway` command groups.

## Tickets

Members open support tickets by clicking a button on a panel you post. Each ticket becomes a private thread or channel where staff can respond. Multiple panels can target different topics (billing, moderation appeals, general support) and use tags to categorize resolved tickets.

### Setup

<Steps>
  <Step title="Run the setup wizard">
    Type `,ticket setup` and follow the prompts. seize creates the ticket category, staff role permissions, and log channel.
  </Step>

  <Step title="Create a panel">
    Use `,ticket panel` to build a panel. Add topics with `,ticket topic add <panel_name> <name> [flags]`.
  </Step>

  <Step title="Post the panel">
    Post it to a channel with `,ticket panel post <name> [channel]`. Members can click the button to open a ticket.
  </Step>
</Steps>

### Ticket commands

<AccordionGroup>
  <Accordion title=",ticket setup">
    Run the guided setup for the entire ticket system.
  </Accordion>

  <Accordion title=",ticket panel">
    Create a new ticket panel.
  </Accordion>

  <Accordion title=",ticket panel list">
    List every configured panel.
  </Accordion>

  <Accordion title=",ticket panel post">
    **Usage:** `,ticket panel post <name> [channel]`. Post the panel to a channel.
  </Accordion>

  <Accordion title=",ticket panel delete">
    **Usage:** `,ticket panel delete <name>`. Delete a panel.
  </Accordion>

  <Accordion title=",ticket reset">
    Wipe every ticket configuration and start over.
  </Accordion>

  <Accordion title=",ticket topic add">
    **Usage:** `,ticket topic add <panel_name> <name> [flags]`. Add a topic option to a panel.
  </Accordion>

  <Accordion title=",ticket topic remove">
    **Usage:** `,ticket topic remove <panel_name> <name>`.
  </Accordion>

  <Accordion title=",ticket topic list">
    **Usage:** `,ticket topic list <panel_name>`. List topics on a panel.
  </Accordion>

  <Accordion title=",ticket tag create">
    **Usage:** `,ticket tag create <name> [flags]`. Create a tag that can be applied to open tickets.
  </Accordion>

  <Accordion title=",ticket tag delete">
    **Usage:** `,ticket tag delete <name>`.
  </Accordion>

  <Accordion title=",ticket tag list">
    List every configured tag.
  </Accordion>

  <Accordion title=",ticket settag">
    **Usage:** `,ticket settag <name>`. Apply a tag to the current ticket.
  </Accordion>

  <Accordion title=",ticket add">
    **Usage:** `,ticket add <member>`. Add a member to the current ticket.
  </Accordion>

  <Accordion title=",ticket remove">
    **Usage:** `,ticket remove <member>`. Remove a member from the current ticket.
  </Accordion>

  <Accordion title=",ticket rename">
    **Usage:** `,ticket rename <name>`. Rename the current ticket channel.
  </Accordion>

  <Accordion title=",ticket queue">
    View the current ticket queue for all panels.
  </Accordion>

  <Accordion title=",ticket stats">
    **Usage:** `,ticket stats [member]`. Show ticket handling stats for the server or a specific staff member.
  </Accordion>
</AccordionGroup>

<Tip>
  Use tags such as `resolved`, `waiting-on-user`, or `escalated` so staff can filter the queue at a glance.
</Tip>

## Giveaways

Run standard giveaways with prize, duration, and winner count, plus role requirements, ping roles, and per-role bonus entries.

### Start a giveaway

Use `,giveaway start <duration> [flags]` with flags to configure the drop:

```text theme={null}
,giveaway start 1h --prize "Nitro Classic" --winners 1 --description "React to enter"
```

Common flags include `--prize`, `--winners`, `--description`, `--required-role`, and `--ping-role`.

### Giveaway commands

<AccordionGroup>
  <Accordion title=",giveaway start">
    **Usage:** `,giveaway start <duration> [flags]`. Start a new giveaway.
  </Accordion>

  <Accordion title=",giveaway edit">
    **Usage:** `,giveaway edit <message_id> [flags]`. Edit an active giveaway's fields.
  </Accordion>

  <Accordion title=",giveaway end">
    **Usage:** `,giveaway end <message_id>`. End the giveaway early and roll winners.
  </Accordion>

  <Accordion title=",giveaway reroll">
    **Usage:** `,giveaway reroll <message_id>`. Roll new winners for a finished giveaway.
  </Accordion>

  <Accordion title=",giveaway list">
    Show every active giveaway in the server.
  </Accordion>

  <Accordion title=",giveaway config">
    Show global giveaway defaults.
  </Accordion>

  <Accordion title=",giveaway config pingrole">
    **Usage:** `,giveaway config pingrole [role]`. Default role to ping on new giveaways.
  </Accordion>

  <Accordion title=",giveaway config requiredrole">
    **Usage:** `,giveaway config requiredrole [role]`. Default role required to enter.
  </Accordion>

  <Accordion title=",giveaway config reset">
    Reset the giveaway config to defaults.
  </Accordion>
</AccordionGroup>

<Note>
  Duration accepts formats like `30m`, `2h`, `1d`, `1w`. Combine units with commas or spaces (`1d 12h`).
</Note>